FAQ
What materials do you use for your jewelry?
Our jewelry is crafted from high-quality materials: hypoallergenic stainless steel and wear-resistant gold plating. Each creation is designed to last and accompany your life's moments, without compromising elegance or affordability.
Is your jewelry water resistant?
Our jewelry is designed for everyday wear. However, to preserve its shine for longer, we recommend avoiding prolonged contact with water, perfume, chemicals, or humidity.
Is your jewelry hypoallergenic?
Yes. We favor skin-friendly materials, such as stainless steel or 925 silver, to minimize the risk of allergies.
How do I care for my jewelry?
A soft cloth is all you need to restore their shine. We recommend storing them in their original box, away from light and humidity, to preserve their beauty for longer.
How to place an order?
Simply browse our online store, select your favorite jewelry, and complete your purchase through our secure payment platform.
What payment methods do you accept?
We accept major bank cards (Visa, Mastercard, American Express), as well as Klarna.
What are your delivery times?
In mainland France, delivery generally takes between 3 and 5 working days.
How much does delivery cost?
Delivery to a collection point is free in mainland France for purchases over €49. Below this amount, shipping costs vary depending on the delivery method chosen.
How do I track my order?
As soon as your package is shipped, you will receive an email with a tracking number allowing you to follow your delivery in real time.
Can I modify or cancel my order after validation?
We prepare orders quickly. If you wish to modify or cancel an order, please contact us as soon as possible by email: contact@lumusia.com. If the package has not yet been shipped, we will take the necessary steps.
How to contact you?
You can write to us at contact@lumusia.com or via our contact form on the website. We generally respond within 24 to 48 hours.